Frequently Asked Questions
Getting Started
How do I schedule an appointment?
You can request an appointment by contacting us via phone or email, or by filling out the request form on our website. Our team will reach out to confirm availability and finalize your appointment details.
What should I expect during my first appointment?
Your first session will focus on understanding your needs, discussing your goals, and creating a personalized treatment plan. It’s an opportunity to ask questions and begin your journey to mental wellness.
How can I contact your administrative office?
You can reach our administrative office via our website form, by phone at (616)888-1120, or by email at [email protected]. If you are an existing patient, you can also send a message via our online patient portal.
Do you offer both in-person and telehealth sessions?
Yes, we offer both in-person therapy at our office and virtual sessions through secure telehealth platforms, depending on your preference and needs.
Do you accept insurance?
Yes! We accept most commercial and Medicaid insurance plans.
What are your hours of operation?
Our administrative offices are available from 9AM – 5PM, Monday – Friday.
Our clinical ours vary based on availability, but typically we have openings from 7AM – 8PM, Monday – Sunday. We will do our best to accommodate your needs and modality and are more than happy to work with you to find an appointment slot that fits into your life schedule.
Insurance and Payment
What insurance plans do you accept?
We accept most commercial insurance plans as well as Medicaid. Please contact our office to verify coverage and confirm any co-pays or out-of-pocket costs.
Do I have to pay anything out of pocket?
Your out-of-pocket responsibility depends on the type of services you are seeking, your insurance type and provider, and whether or not your deductible has been met. For therapy services, commercial insurances usually require a copay ranging anywhere from $10 – $50+ depending on plan and provider. Clients with Medicaid insurance do not have any out-of-pocket cost for therapy unless their insurance terminates, or they switch to a commercial plan. Some services, such as equine interactions are never billed through insurance and will always be paid out of pocket. Lastly, some insurances require a deductible to be met before they start covering services. The amount of deductible varies based on plan and provider but can range from $0 to well over $1,000+. We perform a check for deductible as a courtesy during our verification of benefits process, but the client is ultimately responsible for knowing and paying their deductible amount. After the amount of the deductible has been paid out of pocket, insurance will start covering sessions and charging a copay or co-insurance fee according to your insurance plan.
What if I don’t have insurance?
We offer affordable self-pay options for individuals without insurance. Our team can discuss these options with you during your initial consultation.
How do I pay for sessions?
During the intake process, we securely save your payment information in our encrypted, payment card industry compliant system and automatically bill the amount of your patient responsibility as dictated by your insurance company or self-pay plan. We also accept cash for those without a payment card.
I am insured through Medicaid, why do you need my credit card?
Medicaid patients typically have no out of pocket costs, however, we still require a credit card on file as company policy. Sometimes a Medicaid client transitions to a commercial plan or self-pay, this policy ensures that there are no interruptions in care due to a balance incurred during this transition.
Services
What types of therapy do you offer?
We offer a wide range of services including individual therapy, family therapy, group therapy, and specialized programs such as Equine Interactions and couples counseling.
Can I switch between in-person and telehealth therapy?
Absolutely! You can transition between in-person and virtual sessions based on what best fits your needs and schedule.
Do you provide psychological assessments?
Yes, we offer psychological assessments for conditions such as depression, ADHD, and PTSD to help guide accurate diagnoses and treatment plans.
What wellness services do you offer?
We are known for our groundbreaking equine interaction program as well as mentorship opportunities and life coaching sessions!
Other Questions
What do I need to bring to my first appointment?
Please bring your insurance card, photo ID, and any completed intake forms. If you have any prior mental health records or assessments, those may be helpful as well.
Why do I need to put a down-payment on testing and assessment services?
Testing and assessment services are very time-consuming for our clinicians and involve an intake session, test administration, report writing, and a results review session. In some cases, we require a downpayment to ensure there is no interruption in care during this process.
How do I cancel or reschedule an appointment?
Contact us at least 24 hours in advance to cancel or reschedule. You can do so by phone or through our online patient portal.
Still Have Questions?
If you have any further questions, feel free to contact us directly at (616)888-1120. Our team is here to assist you!